Temporary Changes to Service in Hotspot Neighborhoods
To help limit the spread of COVID-19 in neighborhoods where cases are increasing, we are suspending indoor meter readings in residential and commercial buildings, along with other non-essential work in residential buildings.
The suspension applies to red zones only.
We will continue monitoring local and state conditions and guidelines. We will resume indoor non-essential work in these neighborhoods when it’s safe to do so.
If you live in one of these hotspots and don’t have a smart meter, your bills will be estimated based on how much energy you used at this time last year. Don’t want an estimated bill? If you can access your meter, and prefer to, you can submit your own reading.
Get Help Paying Your Bills
If you’re a residential customer and have experienced a change in your financial circumstances as a result of the COVID-19 pandemic, you may be eligible for special protections to avoid terminations in the future.
Under the law, if you are a residential customer and contact us to affirm that you experienced a change in financial circumstances as a result of Covid-19 starting on or after March 7, 2020:
- We will not disconnect your service for non-payment before March 31, 2021.
- You will be eligible for a payment agreement or to request a new agreement that requires no down payment, late fees, or penalties.
To self-certify, you must attest as follows: “I attest that due to the COVID-19 state of emergency, which began on March 7, 2020, I have experienced a change in financial circumstances.”
To receive these protections, you must call us at 1-800-75-CONED (1-800-752-6633).
Please note: Due to the pandemic, we are not turning off residential customers for non-payment now regardless of their financial situation.
Find out more about the law that provides these protections.
Other ways we’re trying to help:
- Waiving new late-payment fees for residential customers.
- Allowing most customers to pay with a credit or debit card fee free (excludes large commercial customers).
- We offer payment plans and assistance programs that may help you bring down your energy bills.
How We’re Putting Safety First
We’re not expecting any service interruptions because of the pandemic, but we have made some operational changes to protect you and our workforce.
- Walk-in centers are closed.
- Our call center is open, but wait times may be longer than usual.
- The best way to do business with us is through My Account. Setting up your online account only takes a minute. Just enter your email address and create a password. Get started.
- Our crews and technicians will be practicing social distancing and wearing masks while performing meter readings and other work.
- If you can access your meter, and prefer to, you can submit your own reading.
If you or anyone at your address is quarantined, please call 1-800-75-CONED (1-800-752-6633) before your meter reading or service appointment.
Thinking about starting a home or business improvement project? Please call 811 before you dig. Even now, we’ll mark dangerous underground pipes and wires. It’s free.
Save Energy While Staying at Home
Start with these simple ideas to lower your energy bill, and then log in to My Account to get dozens of personalized tips based on your energy habits.
Share your favorite tips with your neighbors, friends, and @ConEdison on social media and tag them #PoweringThruTogether
Beware of Scams, Especially Now
- Beware of anyone demanding payment or threatening to disconnect your service. You are not going to lose your power even if you can’t pay your bill now.
- If anyone asks you for money for new meters, that’s bogus. We don’t charge for meters.
- If someone comes to your door, verify they are who they say they are. If someone claims to be from Con Edison, call 1-800-75-CONED (1-800-752-6633) and check the employee’s name and ID#.
- We never accept payment by cash apps such as Venmo, or bitcoin. We only accept online payments through conEd.com and conEd.com/GuestPayment.
- Got a suspicious email from Con Edison? Don’t click any links you’re unsure about.
Share these tips with your family members, friends, and the elderly.
Outdoor Dining Safety Requirements for Restaurants and Cafes
Most of our electric, gas, and steam distribution systems are underneath city streets and sidewalks. We access these systems through covers, such as manhole covers, ventilation grates, and valve covers. For your safety and to maintain the reliability of our systems, we need to have clear access to these covers 24/7.